Terms of Service

1. Acceptance of Terms

By creating an account, purchasing a package or membership, or booking a scan with DexaCore ("we," "us," or "our"), you agree to be bound by these Terms of Service as well as the Client Intake and Consent to which this is attached. If you do not agree to these terms, please do not use our services.

2. Not Medical Advice

• DexaCore is a wellness and fitness tracking service, not a medical provider.
• Our DEXA scans and reports are for informational purposes only (body composition, fat percentage, lean mass tracking).
• We do not diagnose, treat, or cure any disease or medical condition.
• DexaCore staff are technicians, not doctors. Always consult a qualified healthcare provider regarding any health concerns or before starting a new fitness or nutrition program based on our data.

3. User Accounts & Security

• Account Creation: To access our services, you must create an account. You agree to provide accurate, current, and complete information.
• Credential Security: You are responsible for maintaining the confidentiality of your login credentials. You are responsible for all activities that occur under your account.

4. Scan Packs & Credits

DexaCore offers pre-paid scan packs. A purchase adds credits to your account which can be used to book scans.

• No Expiration: Scan pack credits never expire and may be shared with friends and family.
• No Cash Refunds: Unused credits cannot be redeemed for cash, except where required by law.

5. Memberships

DexaCore memberships provide a recurring scan credit each billing cycle at a discounted rate.

• Cancellation: Memberships may be canceled at any time. Any remaining credits stay in your account after cancellation.
• Non-Transferable Credits: Membership scan credits are personal to the account holder and may not be transferred or shared.

• Rollover Policy:

  • Flexible by design. Unused scans don’t just disappear.
  • One Unused Scan Rolls Over: One unused scan may roll over to the next billing cycle. Example: if you miss your monthly scan, you get 1 extra scan the following month.
  • Rollover Cap: Members may not accumulate more than 1 rollover scan at a time. If a member already has a rollover scan, additional unused scans will expire.
  • 90-Day Expiration: Rollover scans must be used within 90 days of your original billing date.
  • Additional Scans: Need more scans? Additional scans may be purchased at the member rate of $55.

6. Cancellations, Rescheduling & No-Shows

We respect your time and ours. Appointments can be rescheduled or canceled up to 24 hours in advance without penalty. Late cancellations or no-shows will forfeit the scan credit. Arriving more than 10 minutes late may result in a shortened appointment or forfeited credit at our discretion.

• Cancellation Window: You may cancel or reschedule an appointment up to 24 hours before the scheduled start time without penalty. Your credit will be returned to your account for future use.
• Late Cancellations: If you cancel within 24 hours of your appointment, you forfeit the credit used to book that slot.
• No-Shows: If you do not arrive for your scheduled appointment, the credit is forfeited.
• Late Arrival: If you arrive more than 10 minutes late, we may not be able to accommodate you, and it may be treated as a No-Show at our discretion.

7. Waivers & Preparation

• Mandatory Waiver: You must sign our Liability Waiver and Safety Consent form prior to your first scan. You cannot be scanned without a valid signature on file.
• Preparation: It is your responsibility to follow pre-scan instructions (e.g., proper clothing, hydration, metal removal). Failure to prepare may result in the inability to perform the scan and forfeiture of the appointment slot.